Refund policy

In short: you get our 30-day Go Far Guarantee. Return shipping is paid by the customer, unless the product arrives faulty, damaged or wrong, in which case we cover every cost.

1. 30-day Go Far Guarantee

Take it on your longest route. If it bounces, leaks or just isn't for you, email us within 30 days of receiving your order and we'll refund the full price you paid for it. Please send it back complete (vest, bladder and tube) and in good condition, ideally in its original packaging.

2. How to start a return

Email us at contact@farpace.store with your order number before sending anything back. We'll confirm the return address and the steps to follow. Parcels sent back without a prior return request cannot be accepted.

3. Return shipping costs

Return shipping is paid by the customer. You can send the parcel with any carrier you like. We recommend a tracked service, as we can't refund a return that never reaches us. This never applies to the cases in section 5, where we cover the return.

4. Condition of the product

You're welcome to open and try the product to check how it fits and works, just as you would in a physical shop. If it shows more use than needed for that check, we may apply a proportional reduction to the refund.

5. Faulty, damaged or wrong items

Check your order as soon as it arrives. If an item is faulty, damaged or not what you ordered, email us straight away: we'll cover every cost, including return shipping, and you can choose between repair, replacement or a refund. You have 3 years from delivery to claim for any lack of conformity.

6. Leak-Proof Promise

If the Farpace bladder included in your Complete Kit leaks within 6 months of delivery, for any reason, including accidental damage such as a puncture on the trail, email us at contact@farpace.store with your order number and a photo. We'll send you a replacement bladder free of charge, and you don't need to return the old one. This promise is in addition to, and does not limit, your legal rights.

7. Free digital guides

The Go Far Hydration Guide, Perfect Fit in 60s and Clean Bladder Guide are digital content delivered free of charge with certain orders. By accessing the download you expressly agree that delivery starts immediately and acknowledge that you lose the right of withdrawal for that digital content. This does not affect your right of withdrawal for the physical products in your order, and nothing will be deducted for guides you have already downloaded.

8. Exchanges

We don't do direct exchanges. The quickest way is to request a return of the item you have and, once it's accepted, place a new order.

9. Right of withdrawal in the European Union (14 days)

Regardless of the above, if your order ships within the European Union you have 14 calendar days from receiving it to withdraw from the purchase without giving any reason. To do so, email contact@farpace.store with your order number. Once you've told us, you have a further 14 calendar days to send the product back.

We'll refund the price of the product and the standard shipping you paid. If you chose a more expensive shipping method than standard, we'll only refund the cost of standard shipping. The direct cost of returning the product is paid by you.

10. Refunds

We'll let you know once we've received and checked your return. If it's approved, the refund goes back to your original payment method. For withdrawals, the refund is made within 14 calendar days of you telling us your decision, although we may hold it until we receive the product or you send us proof that it has been shipped. Your bank or card issuer may take a few extra days to show it.

If more than 15 business days have passed since we approved your return and you still haven't received the money, email us at contact@farpace.store.